Terms and Conditions

Terms of Use                                                                                                                   Last updated: 26/01/2021

These terms form a legally binding agreement between Users (“User(s), you, your, yourself”) and Raj Galleria (“Raj Galleria, we, us, our”). These terms shall govern the use of the website, mobile application, call centers which enables the User to book our mini Royal Mahal and facilities through the Raj Galleria ("Services").
Please read these terms carefully before accessing, using, obtaining or availing any products or Services by Raj Galleria. If you do not agree with these Terms of Use you may refrain from using the Raj Galleria Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Raj Galleria Platform and Services.
Raj Galleria reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the Raj Galleria Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.

FAQs


Hi there! Have some questions about our Raj Galleria
Find the answers below. 
  • What is Raj Galleria Business hours?

    Raj Galleria Business operating hours between 9.00 AM to 11.00 PM. Mini-Hall can be booked on hourly basis as well. Depending on functions auspicous timings and with advance approval by Raj Galleria Management & Staffs, can be opened earlier or later based on special circumstances.

  • What type of payment methods do you accept?

    Booking Raj Galleria Royal Mini-Mahal can paid using following methods

    1. Cash (Default)
    2. Online Payment 
    3. NetPay (*)
    4. Bank Internet portal (*)
    5. Credit Cards (*)
    6. Debit Cards (*)

    (*) additional surcharges apply

  • Can I get a full refund and/or Cancellation?

    No refund of booking upon Cancellation. Under special circumstances bookings can be changed to an alternate date depending upon Date & Availability (Listed in Availability). 


    Under special circumstances (e.g. due to Covid-19 Corona virus pandamic), based on state guidelines, booking at later date is an option.

  • Wedding Documentation

    A Wedding invitaion and copy of the Bride's and Groom's birth certificates must be handed Raj Galleria Management Staff a week before the event.

  • Special restrictions on Premises/Mahal materials?

    Special care needs to be taken and based on the Terms of Use between Raj Galleria and booking party  takes full responsibility for any damage of any materials, building structures, furnitures, appliances, security cameras etc. Charges will be collected in full by Raj Galleria management. So please use the facility to the fullest and enjoy, but NO Damages allowed under any circumstances.


  • Restrooms, Wash rooms, Water usage policy?

    All the Raj Galleria Mini-Mahal facilities will be handed before the function in higly hygienic condition and expect the same in return after the function.

  • Are there restrictions on number of peoples attending function?

    Yes, there is obsolutely restrictions to total number of people attending the functions. Due to keeping the cost at a offordable price, during booking, Booking party needs to declare the total number of peoples attending the function. This can be calculated when distributing the invitations and e-einvitation's.


    As it is Mini-Mahal, there is a maximum seating capacity of about 200 peoples. Any additional people will be charged extra.


    Note: Due to Corona Virus Pandamic and India/TamilNadu state guidelines, and social distancing rules - no more than 30 peoples can attend any functions using Raj Galleria Facility at any time until restrictions lifted by Central/State Government authorities. NO EXCEPTIONS. RULES are subjected to change and cancelled by Raj Galleria Management where we fully abide by Central/State Guidelines all the time. Management decision is final.

  • Are there Vegetarian/Non-vegetarian food restrictions?

    No, there are no food restrictions. You can bring your own food either Vegetarian or Non-Vegetarian. But cleanliness is very important. Additional amount will be charged extra if Raj Galleria management find untidy.

  • Alcohol & Drugs usage on Premises/Facilities?

    Any kind of Alcohol, betting games, playing cards, any kind of narcoties/drugs are strictly prohibited under all conditions. Violated parties will be reported to legal authorities like Local 🚔 Police. Additional fines will be charged for all legal fess under the expense of booking party. 

  • Power outage?

    Raj Galleria Management is NOT responsible for any unexpected power outage due to unexpected power cuts/failures. 


    Standby Power backup is available in case of Power failure, so rest assurred we got you covered - extra charges will apply.


  • How much do I pay for the Electricity usage?

    Electricity will be charged as per the rate. An EB Meter reading will be recorded before and after the function.

  • Are there any overstay fees?

    Yes, there will be overstay fees agreed up during intial booking signup. e.g. if the Mini-Mahal is booked on hourly basis and if it goes overboard beyond the hour. Overstay fees will charged for the additional hours as per hourly rate.


     If function goes beyond 09:30 pm checkout time, special overstay fees (double the hourly rate)  will apply due to keeping the staff  and cleaning crew overtime, their transportation.

  • Mahal sound requirements

    Music and sound should be maintained with the audiable range at all times, will not be allowed after 09:30 pm.

  • Loss of valuables

    Raj Galleria management or staff will not be responsible of loss of valuables like Jewelery, expensive objects, theft etc. on premise.

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